SHOP Policies, Return & Refund Policies
RETURN AND REFUND
If you did not received item in 4 weeks, please contact the shop directly by email:
We all are human beings and any situation could be solved in peaceful way with respect and understanding. Most common thing is wrong postal address. If it is correct go to post office ask package on your name. If you are not collected your item in post office it will come back to us with note nobody called for package after 10-30 days depending from your country's postal service terms and conditions. Our shop offers 30% refund or discount for next item for lost items sent with standard shipping or assist our customers to open the claim in french post office if package has any kind of traceable number and are not received in 21 days internationally or in 7 working days in France. If item is returned back to us for what ever reason mentioned on package by postal office of your country you should pay for shipping second time, but this time it should be only priority shipping for packages under weight of 2 kg and only express shipping for items above 2 kg in weight.
Please note that item could be very delicate, unpack it carefully and with patience. Always keep original packaging until you make sure item is received safe and is in good condition. If item is damaged during the shipping you should declare damage to shop during 3 days after receiving and it will be replaced.
Our shop don't offer refund, but only replacements. Refund could be offered only if replacement is not available. We are not accepting items back if you are changed your mind for any personal reasons. If you are not satisfied with quality of received item in some cases refund could be offered from shop, but no more than 50% from purchase price without shipping.
Please note ALL OUR PHONE CASES ARE PERSONALIZED ITEMS has not be changed or refunded. They are made only after order is placed with your chosen engraving image on specific phone case. if you are ordered wrong phone case model, we can offer you only 30% off for your next phone case or you can use your warranty option for free replacement.
In the EU you have the right to return these purchases within 14 days for a full refund. You can do so for any reason – even if you simply changed your mind.
This DOES NOT APPLY, among others, to goods made to order or clearly personalized.
ONLY FOR PHONE CASES.
If you broke your item in first 30 days after receiving, you can get our generous 30% discount for next one, the same phone case and design, in this case please contact me by mail ASAP.
If you are change your mind and would like to cancel transaction later that 2h after you bought it, we can refund you only 50%, shipping costs will not be reimbursed. You have to understand that ALL ITEMS in our shop is specially engraved on custom request and can't be sold again.
If the phone case appears faulty and could be proved by photos and video then we are offering our solutions, if the customers are not willing to accept out solutions we are asking to return the phone case on there own charge and we will send a replacement for free.
Please keep in mind! We are not offering full refund as big corporation slogan do ''Buy and get full refund'' it is not our shop's policies. We are working in France and we cannot apply this slogan to our shop's policies for European country, as do the Asian countries with cheap labor, resources and infrastructure.
Once order is placed you had confirmed that you are read, understood and accepted my Shop Policy.